2018-11-23
 
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Award Categories & Criteria

The shortlist for 2019 is now live. The winners will be announced at the awards in London on 22nd November 2019. 

New Property Manager of the Year
This is an award category for an INDIVIDUAL.

Who should enter?
Open to any individual who has been in property management for a minimum of 12 months to 3 years, and who is also on a training/development programme with the IRPM and/or recognised in-house training programme.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Has provided a measurable contribution to the success of their organisation
  • Can demonstrate in-depth building management knowledge
  • Is responsible for several blocks/units – state the number of blocks/units
  • Is developing a range of professional skills e.g. problem solving, communication, multi-tasking and has completed or is working towards an industry recognised qualification in property management
  • Is personable, approachable and has developed strong leaseholder relationships
  • Can demonstrate specific challenges with leaseholders that were met and overcome
  • Entries must be made or supported by Departmental Manager
  • Professional Qualifications/Memberships – Please quote current membership number of your Regulatory Body


Customer Service Award
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
Entries for this category are open to any company or professional organisation who offers a customer service within the property management sector.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Can demonstrate a clear and effective communication process leading to a high level of service, for example contact methods and reaction times
  • Can provide testimonials of excellence and professionalism in customer service
  • Can provide specific examples of challenges met and overcome with leaseholders
  • Provides staff development training programme and opportunities for CPD qualifications

National Property Management Company of the Year
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
Open to any company who is a member of an industry professional or governing body e.g. ARMA, IRPM, RICS.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • A company or organisation which is responsible for a number of blocks/units in several areas, please state where
  • Has received new instructions in past 12 months
  • Can demonstrate in-depth building management knowledge
  • Can demonstrate growth or sustainability in number of units retained
  • Can demonstrate a clear and effective communication process leading to a high level of service, for example contact methods and reaction times
  • Can provide examples of successful handling of both enquiries and complaints
  • Demonstrates innovation in property management
  • Provides staff development training programme and opportunities for CPD qualifications
  • Professional Qualification Memberships – Please quote current membership number for your regulatory body
  • Please state the areas you cover


Best Managing Agent of an RMC/RTM Block
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
Entries for this category are open to any company who is a member of their sectors professional and/or governing body e.g. ARMA, IRPM, RICS.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Can demonstrate in-depth building management knowledge
  • Can demonstrate specific challenges met and overcome with the management committee of an RMC and/or RTM block
  • Can provide examples of successful handling of both enquiries and complaints from the management committee which has led to a successful and trusting working relationship
  • Is able to provide testimonials from board members of at least one RMC/RTM block
  • Provides staff development training programme and opportunities for CPD qualifications
  • Professional Qualification Memberships – Please quote current membership number for your regulatory body


London Property Manager of the Year
This is an award category for an INDIVIDUAL.

Who should enter
All property managers within the 32 London boroughs – please click here for the full list of qualifying boroughs.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Has provided a measurable contribution to the success of their organisation
  • Has provided a measurable improvement in the management of their block and or relationship with the residents
  • Please specify the number of blocks/units responsible for in London
  • Can demonstrate in-depth building management knowledge
  • Is personable, approachable and has developed strong leaseholder relationships
  • Can demonstrate specific challenges with leaseholders that were met and overcome
  • Entries must be made or supported by a Departmental Manager
  • Please state professional qualifications and regulatory body memberships. Please quote current membership number/s
  • Has in-depth property management knowledge for e.g follows RICS Assessor notes 1,2 & 3

Property Manager of the Year – Outside London
This is an award category for an INDIVIDUAL.

Who should enter

All property managers outside of the 32 London boroughs – please click here for the full list of qualifying boroughs.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Has provided a measurable contribution to the improvement in the management of their block or blocks, and relationship with the residents
  • Please specify the number of blocks/units responsible for outside of London
  • Can demonstrate in-depth building management knowledge
  • Is personable, professional and approachable and has developed strong relationships with residents and contractors
  • Can demonstrate specific challenges with leaseholders that were met and overcome
  • Entries must be made or supported by Departmental Manager
  • Please state professional qualifications and regulatory body memberships. Please quote current membership number/s
  • Has in-depth property management knowledge for e.g follows RICS Assessor notes 1,2 & 3

New Build Property Management Company of the Year
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
To enter you must be responsible for managing a block or a number of blocks/units which was built in 2014 or later. You must also be a member of a governing or professional body e.g. ARMA, IRPM, RICS.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Can demonstrate effective management of new and/or on-going building maintenance
  • Can demonstrate growth or sustainability in number of units retained
  • Has received new instructions in past 12 months
  • Can demonstrate in-depth building management knowledge
  • Can demonstrate a clear and effective communication process leading to a high level of service, for example contact methods and reaction times
  • Can demonstrate specific challenges with leaseholders that were met and overcome
  • Can provide examples of successful handling of both enquiries and complaints
  • Demonstrates innovation in property management and marketing
  • Provides staff development training programme and opportunities for CPD qualifications
  • Professional Qualification Memberships – Please quote current membership number for your regulatory body
  • Entrants are encouraged to include support from the developer of the building


Employer of the Year
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
To enter you must be an organisation associated with professional qualifications and or regulatory memberships – Please quote current membership number for your Regulatory Body.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Provides investment in employee development, training programmes and opportunities for CPD qualifications
  • Has a positive, diverse and inclusive work culture
  • Has been influential in attracting people to the industry
  • What impact does your company culture/strategies have on your commercial growth?
  • Provide evidence of recruitment and retention strategies including flexible working conditions
  • Provides a range of employee development programmes
  • Has a low staff turnover
  • Has a corporate social responsibility policy
  • Please provide testimonials from staff members
  • Demonstrates a commitment to work/life balance


Insurance Services Provider of the Year
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
Entries for this category are open to any company or individual who is a member of their sectors Governing Body e.g. A.B.I. &/or F.C.A. etc.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Can demonstrate product innovation through response to customer needs and market changes.
  • Can demonstrate they have responded to customer needs
  • Has specialist knowledge of insurance provision within the sector
  • Can demonstrate quick response time to claims
  • Please specify number of ‘live’ policies
  • Professional Qualifications/Memberships – Please quote current membership number for your Regulatory Body
  • Evidence of employee development training programmes and opportunities for CPD qualifications

Recruitment Company of the Year
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
Entries for this category are open to any company or individual who is a member of their sectors Governing Body e.g. ARMA Accredited &/or R.E.C etc.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Professional Qualifications/Memberships – Please quote current membership number for your Regulatory Body
  • Has in-depth knowledge of recruitment practices and employment law
  • Demonstrates innovation in HR management and marketing
  • Has new instructions of note and has continued excellent client relationship’s
  • Professionally manages the candidate and client relationship
  • Has excellent internal and external communication and processes
  • Evidence of employee development training programmes and opportunities for CPD qualifications

Legal Services Provider of the Year
This is an award category for a COMPANY/IN-HOUSE LEGAL DEPARTMENT. 

Who should enter?
Entries for this category are open to any company or individual who is a member of their sectors Governing Body e.g. The Law Society, and who provides legal advice / services in the property sector.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Professional Qualifications/Memberships – Please quote current membership number for your Regulatory Body
  • Can evidence successful service charge recovery value or percentage recovery of claims
  • Demonstrable evidence of innovation in business development to secure new cases and instructions
  • Demonstrable evidence of successful handling of cases
  • Has introduced and follows best practices of debt recovery
  • Has depth of applied knowledge and expertise
  • Excellence in client communications
  • Marketing for new instructions
  • Staff development

Concierge of the Year
This is an award category for an INDIVIDUAL.

Who should enter?
Individual porters, concierge, caretakers, building and estate managers working for a building containing flats.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Can evidence professional and respected working relationship with both residents and contractors
  • Approachability, people skills and relationship building
  • Can evidence care and skill in job performance and going the extra distance for clients
  • Response to leaseholder needs
  • Can evidence development of professional skills and qualifications ie: problem solving, communication, multi-tasking
  • Specific challenges with Leaseholders that were met and overcome
  • Entries must be made or supported by managing agent and/or residents association and/or individual leaseholders

PropTech Company of the Year
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
To enter you must be an information technology / tech business operating in the property sector.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Can demonstrate strategic vision and product innovation in the property management sector
  • Can demonstrate adoption and successful implementation of product by industry and clients 
  • Depth of applied knowledge
  • Technology adoption in property, description of your product (s)
  • Can demonstrate tangible benefits of product to industry and clients. Greatest social impact
  • Has developed innovative approaches to business development and marketing
  • Specific Initiatives coming from clients requests 
  • Staff development
  • Evidence of client(s) satisfaction, positive contribution your organisation has made to them
  • Measurable contribution to success of organisation

Specialist Service Contractor of the Year – Block Services
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
Entries for this category are open to but not restricted to companies who provide one of the following services: Site Staff, Pest Control, Lift Consultants, Out of Hours Repairs, Security, Facility Management and Cleaning Companies.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Can evidence project(s) was delivered to specification, on-time and in budget?
  • Can evidence efficient handling of enquiries and collaboration with clients
  • Has specialist knowledge and expertise in their field
  • Has overcome unusual challenges on behalf of clients
  • Has training and development for employees in professional skills and customer service
  • Measurable contribution to success of organisation
  • Approachability / leaseholder relationships
  • Leadership skills/Initiative
  • Entries should be supported by PM Departmental Manager
  • Depth of applied knowledge
  • Building management knowledge

Professional Service Provider of the Year
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
Suggested entries for this category are companies who provide one of the following services: health & safety, facility / asset management, emergency lighting, building consultancy, surveyors, energy companies/suppliers, accountants and fire prevention.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Can evidence project(s) was delivered to specification, on-time and in budget?
  • Can evidence efficient handling of enquiries and collaboration with clients
  • Has specialist knowledge and expertise in their field.
  • Has overcome unusual challenges on behalf of clients.
  • Has training and development for employees in professional skills and customer service
  • Professional Qualifications/Memberships – Please quote current membership number for your Regulatory Body
  • Depth of applied knowledge
  • Leadership skills/Initiative
  • Measurable contribution to success an organisation
  • Noteable contracts/works in the past 12 months
  • Strategic vision
  • Demonstrable quality of service: specific challenges

Build-to-Rent Company of the Year
This is an award category for a COMPANY/ORGANISATION.

Who should enter?
Suggested entries to this award are building developers who are in the process of a build to rent project and have planning approval, and / or have  successfully completed a build-to-rent development.

Judging Criteria: please use this as a guide and include examples in your entry if applicable.

  • Has delivered successful innovation in architectural design and construction 
  • Can evidence new initiatives in sustainability and eco generation within the development
  • Can evidence successful collaboration in the project management including finance to construction
  • Demonstrates clear understanding of Build-to-Rent paradigms and challenges
  • Can evidence a positive contribution to the Private Rented Sector and Build-to-Rent
  • Evidence of development and training of employees
  • Clear strategic vision
  • Understanding of social Impact
  • Demonstration of sector collaborative approach
  • Customer, client or peer testimonials
  • Volume
   

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