ESTATES TEAM OF THE YEAR

Who should enter?
Estate Management Teams

Eligibility
Minimum of 25 units in the block & minimum of three on-site staff e.g.: Estate manager, Concierge, Caretakers & Porters

Judging Criteria

Demonstrable quality of service
Approachability / client communications
Efficient handling of enquiries
Care and skill in job performance
Response to leaseholder needs
Specific challenges that were met and overcome
Quality of service and customer satisfaction
Entry to be supported by senior member of Property Management Company and/or Leaseholder(s)